Sample

ROBERT BROWN
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245
SUMMARY

• Team player with outstanding interpersonal and problem-solving skills
• Responsible for recruiting & hiring new staff
• Coaching and development of existing staff
• Creative, results-oriented business professional capable of leading groups through change engaging a positive, passionate, and proactive approach
• Recognized for demonstrating exemplary team spirit through reorganization
• Excellent communicator capable of developing and nurturing professional business relationships and delivering informative and persuasive presentations
• Strong organizational skills Business professional with strong analytical and reporting skills.
• Manage a staff of 30 customer service/data entry representatives
• Assisted in implementation of new hardware/software and assisted in training.
• Innovative, goal-oriented, and creative approach to delivering results.
• Strong customer service background
• Proven ability to work under high stress
•  Proven ability to manage multiple projects simultaneously while meeting inflexible deadlines

TECHNICAL SUMMARY

Windows 95, 98, NT, 2000 & XP Quickbooks
MS PowerPoint MS FrontPage/Publisher
MS Access Crystal Reports
MS Word Visio Flowcharting
MS Excel MS PhotoShop
MS Outlook MS Project
Toll 2000 Taske 8.5
CALL CENTERS
Aspect Lucent
Rockwell Iwatsu
Education/Training

Edison Community College
Associates in Business

University of South Florida
Double Major: Junior Standing

• Bachelor Business Administration
• Bachelor Management Information Systems

Professional Experience

Fifth Third - Naples, Fl May 2005 - Present
Corporate Recruiter
Recruit for all lines of business: Commercial, Consumer, and Retail. Mortgage and IA
Responsible for recruiting exempt high level and non-exempt candidates
Responsible for all phases of the exempt professional level recruitment and selection process for a specific division/department, including sourcing, interviewing, and coordinating job offers/transfers.
ESSENTIAL DUTIES & RESPONSIBILITIES

Ensures receipt of completed requisition for all job postings. Works closely with HR Coordinator to ensue pertinent information is input into all internal and external posting systems. Works with recruiting administration manager to create advertisements and place in appropriate newspaper, magazine, etc.

Plays a strong professional sales role while recruiting, screening, testing and interviewing applicants for exempt professional level positions.

1. Conducts screening interviews with qualified primarily exempt professional candidates from the internal job posting system and from external applicants.
2. Screens out those candidates who do not meet the minimum qualifications for the specific job, records reasons for rejection and informs candidates.
3. Refers qualified applicants to respective department manager. Works with HRC to coordinate interview schedules with others as needed.
4. Sells the candidate on the benefits of working for Fifth Third Bank, both personally and professionally.
5. Provides guidance and direction to HRC to perform reference checks as necessary.
6. Ensures that all necessary pre-hire testing for all candidates has been performed.

Provides guidance and direction to HRC to track and complete all applicant information in the application tracking system.

Negotiates compensation package with HRRM and hiring manger and extends offer to candidate. Negotiates additional perquisite benefits as needed: relocation, sign on bonus, etc.

Works closely with HRC to prepare all documentation necessary for the start of employment and orientation.
Plays an active role in career fairs and college recruiting.

Works closely with HRRM to develop a strategic staffing plan to meet the needs of the division/department.

Seek out and develop positive relationships with internal and external clients to maintain a pool of qualified job applicants. Develop creative methods of networking and sourcing candidates

Emerson Direct, Inc. - Naples, FL February 2004 - 5/
Customer Service Manager/ Call Center Administrator
HR/Payroll Administrator/ Reporting Coordinator
Coordinated, designed, and created all reporting requirements for the Call Center
Analyzed data and reported findings through oral and written presentations to management.
Responsible for administering workforce management software to forecast call volumes and schedule exceptions, and monitor/analyze intra-day call activity. Work with Sales manager to ensure the site was properly staffed.
Created presentations depicting Call Center statistics for senior management.
Analyzed data to determine trends, process improvements, and timeliness.
Prepared and presented reports and presentations on the findings
Manager of Customer Service/Data Entry with a staff of 30 representatives
Develop, maintain, and generate all regular and special request project and reports for internal and external audiences.
Developed, maintained, generated, and distributed necessary reports
Candidate will be responsible for all aspects of hiring, interviewing, keeping track of employees sick days, vacation time, etc. Candidate will also be responsible for maintaining employee applications, benefits and open enrollments. Candidate will also be preparing payroll and keeping track of timecards.
Responsible for training, coaching and the development of the customer service and sales representatives
Responsible for payroll & commission payouts
Responsible for overall supervision and function of general office and reimbursement activities
Pediatric Services of America, Inc(PSA) - Fort Myers, FL July 2003 - February 2004
Office Manager / Recruiter /Payroll
Office Manager
Responsible for overall supervision and function of general office and reimbursement activities
Ensure telephone coverage for receiving telephone communication with referral sources and customers
Preparation of bi-weekly payroll
Receives referrals from physicians, hospitals, insurance companies, etc utilizing Company documentation obtaining all necessary information for accurate billing.
Receives and processes bills and invoices to Corporate Accounts Payable
Inventory Control of all office supplies, forms, etc. Prepares requisitions for supplies as appropriate
Coordinate all patient information and process paperwork to Corporate Office for billing.
Obtains and maintains through training and demonstrates a strong knowledge of basic payer guidelines and company reimbursement standards.
Performs data entry of patient information into ENCORE system.
Maintains confidentiality of all Company information, including pricing, patient/employee records, etc
Maintain patient information for billing purposes.
Maintain daily logs (i.e. referral, call, etc.)Assist in Customer Service activities, i.e. over-the-counter sales, proper handling of cash/credit receipts or money and end-of-day balancing
Assist Corporate Reimbursement Department in A/R management. Works all appropriate reports (unbilled, denials, stopped auths, etc) Maintains personnel files according to state and federal regulation as well as Company policy; Assists with HR functions as appropriate .Maintains location account.
Prepares correspondence, minutes, reports, etc as appropriate. Prepares and sends specialized bills, as designated by the Reimbursement Department. Participate in IOP Plan as appropriate. Types letters, minutes, reports, etc Prepares supply requisitions.
This position is responsible for the accurate review, data entry, verification and approval of all patient accounts. Responsible for claims to Commercial, Medicare, Medicaid and Private pay accounts
Obtain and maintain through training and experience detailed knowledge of policies and procedures related to the industry and company reimbursement standards, (i.e.; specific and updated payer requirements and filing limits)
Research and follow up related to claim problems and concerns
Analyze and worked the billing reports including but not limited to: Aging Report, Unbilled, Payroll Edit Report.
Human Resource / Marketing Manager
To recruit field staff in specific areas of need.
Hiring field personnel in compliance with company policies and state/federal regulations.
Responsible for verification of licensure, reference checks and CBI reports.
Responsible for completed personnel files
Establish and maintain an orientation schedule for all field personnel
Provide education and support to all personnel. Including in-services, CPR classes and newsletters.
Tracking of dates of renewal for licensure and CPR, as well as in-services attended.
Maintain and order supplies needed for personnel files.
Communicate with office staff as to personnel needs and new hires.
Monthly reports to Directors regarding evaluation and skills checks needed.
Assist with the placing of Nursing Ads
To follow up with all worker compensation and unemployment claims.
Maintain an accurate and up to date list of all active nurses.
Staff as needed.
Confirm all schedules weekly and document date and time.
Mail existing patient schedules to families monthly, to arrive prior to the first of each month.
Conduct formal and informal marketing calls with regular and timely tracking of sales calls..
Introduce new products to potential referral sources
Market services to current and new referral sources through solicitation and establish potential contacts with appropriate management.
Monitor and be aware of competition in market
Attend industry and professional meetings.
Assist in obtaining required paperwork for patient billing.
Interact and consult with marketing representative from all company divisions.

University of South Florida - Tampa, FL November, 2002 - July 2003
Fellowship Program Manager/Education Specialist/Recruiter
Home Healthcare Coordinator
Administrative Assistant
Home Healthcare Coordinator/Manager
Liaison between Home Healthcare companies and patients
Responsible for making new charts and upkeep of old charts
Track labs and keep chart current, follow up with HH Co,.
Document all correspondence with patient and/or HH Co.
Keep current all lists, charts, folders, and files (electronic or hardcopy) of patients and patients records relevant to Infectious Disease.
Track lab results (sunquest, Merlin & Chartview)
Transcribes and files any clinic visit summaries.
Update doctors of newer patient files and closed patient files at monthly switch
Billing for Home Healthcare visits
Education Program Manager
Liaison between the ACGME, University CME office and the doctors
Manage the day to day operations for the fellowship program
Responsible for creating, maintaining and updating Fellow curriculum
Training the fellows on policy changes & new policies
Conferences & talks to attend
Recruitment of new doctors to our program
Marketing & Advertising positions available
Application Process
Interviewing
Final selection process
Coaching and development of the fellows
Evaluation process
Keep current and distribute On-call schedules
Enforcing all Policies and Procedures set by the ACGME Office and the University
Approve Vacation request

Tomlin Temporary Staffing- Tampa, FL September, 2002 - November, 2002
Administrative Assistant
WestPoint Underwriters - Clearwater, FL April, 2002 - September, 2002 (Laid off)
Reporting Specialist

• Develop, maintain, and generate all regular and special request project reports for both internal and external audiences.
• Developed, maintained, generated, and distributed necessary project reports. Designed and maintained internet reporting.
• Reporting Liaison between the Client and WestPoint Underwriters.
• Coordinated, designed, and created all reporting requirements for the Clients.

UNIsite, Inc. - Tampa, FL April, 2001 December, 2001(Closed offices in Tampa)
Site Development Analyst

• Assist in the development and on-going maintenance of departmental policies and procedures. Work with the management team to design workflow charts.
• Managed internal project tracking system (Access). Worked with the Software Engineer to assess, design, and modify the program which resulted in the increased efficiency and effectiveness of project reporting.
• Serve as Company trainer for in -house data management system. Prepare and deliver presentations and training sessions related to our IS infrastructure and its capabilities.
• Gather, analyze, and prepare presentations and reports on all aspects of the tower development process. Work with department heads and senior management team to determine projects to support both short and long term goals.
• Design and deliver action plans for strengthening our strategic positioning within the Corporation and the industry.
• Troubleshoot and present solutions for issues relating to construction timelines and forecasts.
• Develop, maintain, and generate all regular and special request project reports for both internal and external audiences.
• Analyze data and determine industry trends and process improvement opportunities.
• Serve as special assistant to the Sr. Director to track and report overall status of build programs as well as Company progress and success toward established goals and overall objectives.

MCI WorldCom - Memphis, TN August, 1998August, 1999
Reporting & Compensation Analyst/ Manager

• Created and maintained a Web Page for the Memphis location.
• Managed and tracked compensation for the Call Center.
• Responsible for the monthly budgets at the technician level.
• Maintained and audited the internal Access Database to insure the integrity of the data.
• Developed, maintained, generated, and distributed necessary project reports. Designed and maintained internet reporting for the Memphis location.
• Created presentations depicting Call Center statistics for senior management.
• Analyzed data to determine trends, process improvements, and timeliness. Prepared and presented reports and presentations on the findings.
• Managed a group of reporting analyst

Stream International - Memphis, TN January, 1998 August, 1998
Reporting Coordinator & Call Center Analyst/ Manager

• Responsible for administering workforce management software to forecast call volumes and schedule exceptions, and monitor/analyze intra-day call activity. Work with managers and supervisors to ensure the site was properly staffed.
• Coordinated, designed, and created all reporting requirements for the Call Center.
• Analyzed data and reported findings through oral and written presentations to management.
• Managed the integrity of the database. Worked with teams within the Call Center to audit the data to increase ability to produce accurate reporting capabilities.
• Manager of two Project:
• Gateway (5 Supervisors & 25 reps)
• Intel (2 Supervisors & 10 reps)