Sample
[DATE, ex. Friday, February 10, 2006]
[NAME, COMPANY AND ADDRESS, ex.
Robert Brown
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex. Robert Brown],
Thank you for your order of [DATE, ex. June 10] for [LIST PRODUCT(S), ex. two PowerAccount software packages].
Unfortunately, we are unable to process your order because the transaction on your credit card was declined. [LIST OTHER ACCEPTED FORMS OF PAYMENT, ex. In addition to credit cards, we do accept cash, checks or money orders.] Please contact me at XXX-XXXX to arrange for payment, and I will process your order immediately.
Sincerely,
[YOUR NAME]